Shipping Policies
WHAT ARE YOUR SHIPPING / HANDLING FEES & WHAT SHIPPING SERVICES DO YOU USE?
Our Web Site is set up to pull the rates directly off of the websites of whichever shipping service that you select. Both UPSand The United States Postal Service charge by the weight of your package, your delivery zip code, The state you live in as well as other factors which include rural area zip codes & home or business delivery. We offer both UPS as well as United States Postal Service(USPS). We do charge a nominal handling fee which varies based on the number of items ordered. Please Keep in mind-UPS Overnight & 2 Day air delivers on business days ONLY- NOT on Saturdays or Sundays. The days listed are transit times and do not include the time it takes to make & process your order.
During Holiday Times, You can visit either of these sites to see how their holiday schedules are running.
DO YOU OFFER RUSH SERVICES?
click here to view our rush services and times
DO YOU SHIP INTERNATIONALLY?
We do ship internationally. Once you have added items to your cart and check-out, you will be able to view the shipping fees for the country you have selected.
PLEASE NOTE: CUSTOMS FEES ARE THE RESPONSIBILITY OF THE CUSTOMER AND NOT NAME MAKER. IF ITEMS ARE HELD UP AND NOT DELIVERED ITS PROBABLY BECAUSE YOU OWE CUSTOMS/DUTIES
We DO NOT accept orders from Nigeria, Ghana, Indonesia, Romania, Malaysia, Singapore (along with a few other countries) due to a high volume of prior fraudulent occurrences. We reserve the right to refuse any order we deem suspicious, fraudulent or unacceptable for any reason. We reserve the right to perform additional credit card security checks when deemed necessary.
WHAT IS YOUR SHIPPING POLICY?
We make every effort to get your items to you quickly and efficiently. We ask that you please double check your shipping address as additional shipping charges will apply if your package is returned to us for an invalid or incomplete address.
Once an order is placed and in the warehouse for processing, we can not change the shipping information. Signatures are required on some packages, failure to sign can result in the package being returned to us.
We will not be held responsible for incurring the fee on returned packages or for shipping the item back to you, so additional fees will apply. Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. We also do not refund Rush or delivery fees for late deliveries due to acts of nature or equipment failure on the part of the delivery company. If this happens, call us immediately for further instructions. We are not responsible for refunding any order, shipping and handling charges If your package states delivered. USPS will not allow any claims to be filed on these. It will be your responsibility to pay for the cost of remaking and reshipping the item. Please check with other members of your house or business as well as neighbors to see if they have retrieved the package. It is also possible that the package was stolen. Please contact your LOCAL Post office as they can GPS track exactly where your package was delivered. There are some occasions if you order more than one item they might be shipped separately and arrive to you at different times.
WHAT IF MY ITEMS ARE MISPRINTED OR DAMAGED IN SHIPPING?
If your order is misprinted or damaged, we will happily replace the EXACT order you placed and promptly ship it to you. You do not have the option to alter wording, color choice
We are committed to making your item exactly as you specify (unless it is a special request we are unable to accommodate) therefore, we keep a printed sample of each item we make. We are then able to go back and review the item if there is an issue with an order.
Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. Call us immediately for further instructions. We are not responsible for refunding shipping and handling charges. If you return any non-personalized items (this includes undamaged non-personalized boxes ONLY) You must have an authorized return number provided by Namemaker and We charge a 15% restocking fee and we will NOT refund your shipping/handling charges- no exceptions.