WHEN WILL MY ORDER SHIP?
Processing for items are running as follows:

• For Personalized Ribbons approximately 10 business days + shipping time- add a week for custom artwork.
• For Woven Labels & Name Tapes: approximately 10 business days + shipping time
• For 100% Cotton Woven Labels (specially loomed in Europe): 3 to 5 weeks
• For Custom Printed labels with Standard Text - 2 weeks
• For Custom Printed Labels with Logos/Artwork- 3 weeks
• For Personalized Stickers approximately 3-5 business days + shipping time- add a week for custom artwork. (unless shipped with another item)
• For In-stock Non-Personalized Items- 2 business days + shipping time

* ALL TIMES ARE APPROXIMATE AND STANDARD ORDERS ARE NOT GUARANTEED BY A SPECIFIC DATE.

WHY DOES MY ORDER GET CHARGED PRIOR TO SHIPPING?Since all of our orders are custom & done on an individual basis, we must charge as they come in on the web, fax, phone or mail.

WHAT IF MY ITEMS ARE MISPRINTED OR DAMAGED IN SHIPPING?If your order is misprinted or damaged, we will happily replace the EXACT order you placed and promptly ship it to you. You do not have the option to alter wording, color choice, etc.
We are committed to make your item exactly as you specify (unless it is a special request we are unable to accommodate) therefore, we keep a printed sample of each item we make. We are then able to go back and review the item if there is an issue with an order.
Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. Call us immediately for further instructions. We are not responsible for refunding shipping and handling charges.

CAN I USE MY OWN LOGO/ARTWORK/SPECIAL FONT?Yes, we offer completely custom printed labels & custom printed ribbon with your logo/artwork. NEED HELP with formatting or creating your artwork please call, fax or write us with your requirements.